DaySmart supercharges experience-based businesses with innovative, industry-specific software services that power customer and revenue growth. With thousands of partners worldwide and dozens of industry awards, we provide best-in-class solutions to accelerate their business.

Our Dash software offers a sophisticated scheduling and management software solution that centralizes daily operations, streamlining processes such as registrations, scheduling, and member management while fostering community engagement. Designed for various facilities, including ice rinks, multi-sports complexes, and parks and recreation agencies, our adaptable cloud-based solution enhances organizational efficiency, elevates the customer experience, and boosts revenue.

As a Client Success Manager (CSM), you’ll own a high-touch book of business, building long-term, trusted relationships with sports and recreation providers. Your mission: ensure adoption, retention, and growth through proactive support, strategic guidance, and effective renewal management. You’ll act as both an advocate for clients and a liaison with our internal teams, driving satisfaction and long-term value from the platform.

Success Looks Like

• Client retention and churn rates that meet or exceed targets
• Timely, successful renewals with clear ROI stories and upsell opportunities
• High CSAT and NPS scores
• Strong client engagement and frequent, high-quality touchpoints
• Consistent collaboration across teams such as Sales, Onboarding, Support, and Product - influencing improvements based on client feedback

What You’ll Do
Client Success & Relationship Management (~50%)

• Conduct post-training check-ins to ensure smooth adoption and early wins.
• Maintain regular touchpoints with your book of business, building strong, trusted relationships.
• Act as a strategic advisor, aligning Dash features to evolving client goals and operations.

Retention & Renewal Management (~25%)

• Lead cancellation and renewal conversations, uncovering dissatisfaction drivers and crafting save plans.
• Prepare and deliver renewal proposals and usage-based write-ups that highlight ROI and upsell opportunities.
• Ensure timely, accurate contract renewals with proactive follow-ups.

Advocacy, Communication & Industry Expertise (~25%)

• Collect and synthesize client feedback to inform product roadmap and service enhancements.
• Advocate for client needs internally while balancing business priorities.
• Deliver clear, confident communication across video calls, chat, email, and business reviews.
• Leverage your knowledge of the sports and recreation industry to guide conversations, anticipate challenges, and provide strategic insights.
• Contribute to evolving playbooks, processes, and engagement strategies while staying current on industry trends.

What You Bring

• 2–4 years of experience in client success, account management, or customer-facing SaaS roles.
• Proven success handling renewals, upsells, and retention strategies.
• Consultative relationship-building skills with a proactive, data-driven approach.
• Clear, confident communicator across video, phone, chat, and email.
• Strong organizational skills, able to manage a varied book of accounts with competing timelines.
• Familiarity with CRM and customer engagement tools (Salesforce, Intercom preferred).
• Bonus: experience in the sports and recreation industry.

Salary

The salary range for this role is $55,000 - $60,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, and internal equity.

What We Offer

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How You Will Work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

This will be a US based position. Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices.

We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present.

We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention.

Your safety is important to us!
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DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.