DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.

Established in 2011, DaySmart Vet (formerly Vetter Software) provides user-friendly, cloud-based practice management software for veterinary clinics of all sizes and specialties. Our mission is to empower clinics by automating tasks, streamlining workflows, and enhancing client communication. From appointment scheduling and reminders to inventory management and payment processing, our comprehensive platform handles it all, allowing clinics to focus on what matters most: their patients.

Overview

We are currently adding a Customer Onboarding Specialist who will support our DaySmart Vet clients and software. DaySmart Vet is a cloud-based practice information management software (PiMS) solution for veterinary practices of all sizes. We are passionate about providing delightful experiences to our clients, and ensuring they have a successful onboarding experience and consulting with them to utilize our software to its fullest potential.

Responsibilities:

You will be responsible for helping new clinics set up their accounts and prepare for a successful launch with DaySmart Vet. You will provide training and support to ensure clinics stay on track throughout their onboarding project. You will be partnering with a champion within the clinic to assist with the change management of implementing a new software system, so project management experience is necessary alongside excellent attention to detail. You will play an integral part in what we do to cement positive long-term relationships with our customers.

• Assisting clinics in configuring our software to meet their specific needs, ensuring a tailored and personalized experience.

• Ensuring all aspects of the onboarding process are executed accurately and efficiently.

• Managing collection of templates and data for import to get users a head-start in their journey.

• Serve as the main point of contact for customers throughout the onboarding process, addressing any questions or concerns they may have.

• Help to maintain a high standard of customer satisfaction.

• Collaborate with cross-functional teams such as sales, product, data, and customer support to ensure a smooth transition for customers during onboarding.

• Provide training and support to customers to help them navigate our platform and achieve their desired outcomes.

• Document customer feedback and communicate insights to relevant teams to drive product improvements.

• Monitor customer progress and provide ongoing support and guidance as needed to ensure their success.

• Meet or exceed established SLA's (Service Level Agreements) and KPI's (Key Performance Indicators) related to onboarding timelines, customer satisfaction, and other relevant metrics.

Qualifications:

• 3+ years previous experience in a customer-facing role, such as customer support, customer success, or onboarding.

• Effective communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Excellent problem-solving skills and the ability to think critically and analytically.

• Proficiency in using software applications and platforms, with the ability to quickly learn modern technologies.

• A passion for delivering exceptional customer experiences and dedication to customer success.

• Experience in the Veterinary industry is a plus.

Salary

• This will be an hourly position with a salary range of $50,000 to $55,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

What We Offer

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How You Will Work

This will be a US based position.We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices.We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present.

We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention.

Your safety is important to us!
We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will come either from an official DaySmart email address (ending in @daysmart.com) or directly through our Applicant Tracking System.

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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