DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries.

DaySmart Beauty is a trusted partner to salons, spas, and tattoo studios, delivering innovative, cloud-based business management solutions backed by more than 20 years of industry expertise. Our platforms make it easy to manage scheduling, process payments, communicate with clients, and run marketing campaigns. By simplifying daily operations, DaySmart Beauty empowers professionals to save time, reduce no-shows, and focus on what matters most: their craft, their clients, and growing their business.

We’re actively growing our DaySmart Beauty Support team to strengthen our omni-channel coverage and deliver exceptional support when and how our customers need it most. This role is ideal for someone who thrives in a phone-first, fast paced support environment, enjoys solving problems in real time, and is confident guiding customers through DaySmart Beauty’s software with clarity and warmth. You’ll primarily work a Monday–Friday schedule, with rotating weekend and holiday coverage as part of a collaborative team, ensuring consistent, high-quality support across phone, chat, and email. As we continue to build and evolve our support model, this role offers the opportunity to make a meaningful impact on both the customer experience and how our support operations grow.

Responsibilities:

• Provide superior customer service to DaySmart customers via phone, chat, and email.
• Field trouble-shooting questions with an emphasis on inbound/outbound phone channels, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
• Field general use questions about our software and additional services.
• Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
• Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software.
• Participate in daily departmental meetings communicating recent customer’s issues and concerns.
• Communicate possible software bugs and customer-specific database issues to senior teammates and management.
• Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)
• Ability to be on call on holidays and weekends.

Hours:

• Must be available to work a standard 8-hour shift during the hours of 9 AM EST to 9 PM EST Monday through Saturday
• Holiday coverage

What We Expect to See:

• Proficient in using Windows and Microsoft Office Suite.
• Prior technical support experience (ideally in the SaaS space).
• 1 year of experience in a customer-facing role providing support via phone, chat, and/or email
• Must be available to provide weekend and holiday support on a rotating on-call schedule
• Positive attitude.
• Excellent written and verbal communication skills.
• Attention to detail.
• Strong problem-solving skills.
• Ability to adapt quickly.

What We Like to See:

• Tinkering mindset.
• Ability to work on Saturday.
• Former Geek Squad or similar experience.
• Eagerness to learn and grow.
• Passion for helping others.
• Passion for technology.

Salary: The pay rate for this role is $20.20 per hour, payable bi-weekly. This position is non-exempt.

What We Offer

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How You Will Work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Wayne, PA
• Austin, TX

Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices.

We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present.

We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention.

Your safety is important to us!
We’ve recently identified an increase in fraudulent activity targeting individuals who have applied to positions at DaySmart. Please note that any legitimate communication regarding your application will come either from an official DaySmart email address (ending in @daysmart.com) or directly through our Applicant Tracking System.

Please refer to DaySmart Privacy Policy to learn more about how we are committed to respecting your privacy and the security of your personal information.

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.