DaySmart supercharges experienced-based businesses with innovative, industry-specific software services that power customer and revenue growth. With thousands of partners worldwide and dozens of industry awards, we provide best-in-class solutions to accelerate their business.

DaySmart Beauty delivers cloud-based software designed for salons, spas, and the tattoo and piercing industries. With over 20 years of experience, we simplify business operations by streamlining scheduling, automating tasks, and improving client interactions. Our platform manages everything from appointments to payments, empowering businesses to focus on offering exceptional client service.

You will play a pivotal role in shaping and implementing the vision, strategy, and roadmap for our beauty products. This role is ideal for a motivated, results-oriented professional who excels at performing product discovery and distilling business goals into actionable strategies using quantitative data and qualitative customer insights, with an eye on the market and competitive trends. Bonus for candidates with experience building products for beauty and wellness customers.

Position

As a Product Manager at DaySmart Beauty, you will be responsible for driving product discovery, development, and delivery of our software solutions tailored for salons, spas, and tattoo and piercing studios.

Your key responsibilities will include:

• Product Discovery: Perform quantitative data analysis, qualitative customer research, as well as market and competitive analysis to distill our business objectives into actionable product strategies and roadmaps which enable us to achieve our north star goals.
• Product Vision & Strategy: Work with product team and cross-functional stakeholders to clearly define and advocate for a compelling product vision and strategy that transforms the experience for our customers.
• Product Roadmap: Create and manage a detailed product roadmap alongside your peers, objectively prioritizing features, enhancements, defects, and technical debt based on business goals and insights from product discovery.
• Cross-Functional Collaboration: Work closely with engineering, design, marketing, sales, and customer experience teams to ensure cohesive product development and successful launches.
• Customer Engagement: Engage with current and prospective customers to gather feedback, understand pain points, and ensure our products meet their evolving needs.
• Success Metrics: Define and report on success metrics and health metrics for each feature delivered by your team(s) to measure business impact and areas for improvement.
• Go-to-Market Strategy: Collaborate with marketing, CX, sales teams to develop effective go-to-market strategies, including product positioning, pricing, and promotional plans.
• Continuous Improvement: Stay abreast of industry trends and technological advancements to drive innovation and maintain DaySmart Beauty's competitive edge.

Requirements

• Strategic Product Leadership: Have at least 5 years of product management experience, including 2+ years servicing SMB SaaS customers. Demonstrated ability to identify and create innovative, user-centric solutions—with a proven track record of managing end-toend product launches that drive operational efficiencies and deliver measurable revenue impact.
• Exceptional Communication Skills: Demonstrate outstanding written and verbal communication skills, essential for articulating vision, plans, and priorities effectively in a remote environment, as well as the ability to lead groups remotely.
• Stakeholder Management Excellence: Exhibit strong capabilities in empathetic listening, making strategic trade-offs, defining roadmaps, and rallying stakeholders behind your plans to achieve business goals even with limited resources.
• Organization Navigation: Possess a history of uniting multiple teams across complex organizations, adeptly identifying dependencies and negotiating trade-offs to execute projects that align with both operational requirements and revenue objectives.
• Product Management Foundations: Excel in fundamental product management skills including prioritization, project management, influencing without authority, and data-driven decision making.
• Data Analytics Expertise: Bring deep experience in leveraging analytics tools and methodologies to interpret engagement, retention, and revenue performance data. Use these insights to make informed, data-driven decisions that optimize product outcomes and ensure continuous improvement. Experience with Pendo and SQL are a plus.
• Results Focus: Demonstrate a consistent track record of releasing products that deliver measurable, positive impact on end users while driving key operational and financial metrics.

The salary for this role is $130,000 - $150,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

What we offer

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How you will work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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