DaySmart supercharges experience-based businesses with innovative, industry-specific software services that power customer and revenue growth. With thousands of partners worldwide and dozens of industry awards, we provide best-in-class solutions to accelerate their business.

DaySmart Beauty delivers cloud-based software designed for salons, spas, and the tattoo and piercing industries. With over 20 years of experience, we simplify business operations by streamlining scheduling, automating tasks, and improving client interactions. Our platform manages everything from appointments to payments, empowering businesses to focus on offering exceptional client service.

As a UX Designer, you will play a crucial role in crafting intuitive and visually appealing interface, experience, and interaction design for our products servicing our beauty customers. This position is ideal for a creative and detail-oriented professional who excels in user-centered design and has a passion for understanding user needs and behaviors, as well as performing qualitative customer interviews and research. Experience in designing products for beauty and wellness customers is a plus.

What You Will Do

• Product Discovery: Conduct user research and qualitative discovery to understand the evolving needs, behaviors, and pain points for our beauty industry customers. Analyze data alongside the product management team to inform design decisions and improve the customer experience.

• Product Strategy: Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward together.

• Thought Leadership: Serve as the voice of the customer and drive process improvements which ensure alignment and buy-in from technical and non-technical stakeholders.

• Interface, Experience, and Interaction Design: Deliver excellent wireframes, prototypes, and high-fidelity designs that are both functional and aesthetically pleasing. Ensure designs are consistent with our style guide and brand identity.

• Cross-Functional Collaboration: Work closely with product management, engineering, marketing, sales, and customer support teams to ensure seamless implementation of designs and maintain a unified product vision.

• Goal Oriented: Align design thinking to our business north star and OKRs, and measure everything we deliver to learn from and evaluate success.

What You Will Bring

• Educational Background: Bachelor's degree in Design, Human-Computer Interaction, or a related field. Advanced degrees are a plus.

• Professional Experience: 5+ years of experience in product design, including 2+ years servicing SMB SaaS customers. Demonstrate a strong portfolio showcasing your expertise in designing intuitive user interfaces and experiences. Experience in the beauty and wellness industry is advantageous.

• Technical Proficiency: Proficient in design tools such as Figma and Maze. Usage of product analytics, goals, and data to drive design decisions.

• User-Centered Design: Deep understanding of user-centered design principles and methodologies, with experience conducting user research and usability testing.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate design decisions and collaborate effectively with cross-functional teams.

• Problem-Solving Aptitude: Strong analytical and problem-solving skills, with a keen attention to detail and a commitment to delivering high-quality design solutions. Experience using Pendo is a plus.

• Adaptability: Ability to thrive in a fast-paced, remote work environment, managing multiple projects and deadlines effectively.

Salary

• The salary for this range for this role is between 110,000 to 130,000. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

What We Offer

• Comprehensive Benefits: Competitive salary and benefits package, including medical, dental, vision, HSA, FSA, and more.

• Retirement Savings: 401k plan with company match on your contributions.

• Flexible Time Off: Open PTO policy and a generous paid holiday schedule.

• Work Environment: Supportive work environment with the flexibility to work where/how you want—in-office, remote, or hybrid.

• Professional Development: Opportunities to ensure you are always learning and growing.

How You Will Work

This is a U.S.-based position. We offer flexible work arrangements, including fully remote, in-person, or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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