Love technology? Love recreation? Love sports? Come join our technical support team! Fun place to work, great benefits and advanced technical training.

We are looking for an Associate Customer Support Rep for our Dash software. Our solutions are for recreational facilities that are just getting started or looking to jump start their growth. Our entire team strives to ensure that every facility has a great experience. Everyone on our team knows that without your business, we don’t have a business.

Schedule:

• Our Customer Experience team currently provides support to our customers during the hours of 8am EST to 8pm EST. You must be available for a shift during those core business hours, with the expectation that the majority of your shifts would be 12-8 EST.
• Weekend Support is launching. This position requires Saturday availability with a schedule of 4 weekday shifts and 1 weekend day shift.

Responsibilities:

• Provide superior customer service to DaySmart customers via phone, chat, and email.
• Field trouble-shooting questions over the phone, chat, and email regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels.
• Field general use questions about our software and additional services.
• Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites.
• Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software.
• Participate in daily departmental meetings communicating recent customer’s issues and concerns.
• Communicate possible software bugs and customer-specific database issues to senior teammates and management.
• Special projects assigned as needed (For example: mobile app testing, beta version testing, customer follow-up in response to reviews, database conversion, etc.)
• Ability to be on call on holidays and weekends.

Required:

• Ability to work until 8pm EST or later on weekdays.
• Prior experience in software support via phone, chat, and/or email support.
• Personal or professional experience in the recreation space.
• Proficient in using Windows and Microsoft Office Suite.
• Prior customer service experience.
• Positive attitude.
• Excellent written and verbal communication skills.
• Attention to detail.
• Strong problem-solving skills.
• Ability to adapt quickly.
• Must be available to support a rotating “emergency on call” schedule for weekend support.

What We Like to See:

• Experience with the Dash software (Formerly known as DaySmart Recreation & Sports IT)..
• Experience providing technical support in the recreation space.
• Tinkering mindset.
• Ability to work on Saturday.
• Former Geek Squad or similar experience.
• Eagerness to learn and grow.
• Passion for helping others.
• Passion for technology.

Salary

• The salary for this role is $42,000-$45,000 year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc.

What We Offer

• Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more!
• 401k plan with company match on your contributions.
• Open PTO and a generous paid holiday schedule.
• Supportive work environment with the flexibility to work where/how you want – in-office, remote, or hybrid.
• Opportunities to ensure you are always learning and growing.

How You Will Work

This will be a US based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities:

• Ann Arbor, MI
• Scottsdale, AZ
• Wayne, PA
• Austin, TX

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.

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